Order confirmation

The automatic confirmation of your order does not guarantee that we have stock available. Once we have received your order we will check our stock levels. We do however, make every effort to ensure the inventory levels are accurate.

Delivery

We are currently sending out orders Tuesday to Friday.

We will send an email confirmation of dispatch with a tracking number.

Please do let us know of any special delivery instructions when placing your order.

We also offer a ‘shop pick-up’ option for local customers. Please select this option at the checkout if you would like to be able to pick-up your order in person.

Sending a gift ?

If so, please let us know by email - we can then enclose a gift receipt without details of prices.

UK delivery

There is a delivery charge of £5 for all orders.

We are currently mainly using the Royal Mail 48hr tracked service.

You will receive a confirmation email with tracking information.

Shop pick-up

Please select this option at the checkout if you would like to pick-up your order from handworked at 64 Chapel Street, Penzance, Cornwall, TR18 4AD. There is of course no delivery charge for this service.

In most cases, your order will be ready to collect within 24 hours, between Monday and Saturday 10.30am- 4pm, however, we will notify you by email when it is available for collection.

International delivery

We are currently sending orders out within the UK only (not Channel Islands).

Any orders placed from outside the UK including Channel Islands will be cancelled and refunded.

Returns

We hope you will be delighted with your purchase, but if you do decide to return any item please email us at hello@thehandworkedshop.com first. Please email within 7 days of receipt. It is important that you email us first, so we know when to expect your return. This makes the whole process much smoother and will help speed up the credit to your account. Please note, sale items and magazines are non-returnable.

Items being returned must be packaged as carefully as we packaged them and returned at your expense, in perfect resale condition, with the tags still attached. Returning items is the sender’s responsibility, so please ensure an appropriate postal service is used. Once received and checked we will issue a refund.

If an item arrives damaged then please notify us as soon as possible and will send out a replacement if available.